Shipping Policy
Shipping Policy
This shipping policy sets out the terms and conditions relating to the shipping of your order from ZOREL LEATHER. We are committed to ensuring a transparent and efficient delivery process for all our customers.
- Shipping Service: Door-to-Door Delivery
We offer door-to-door shipping for all orders, ensuring that your package is delivered directly to the specified location. This method is designed to provide maximum convenience and security.
Mandatory full address requirement
To ensure the successful and timely delivery of your order, we require all customers to provide a complete and accurate address during the checkout process. This information is very important to our shipping partners.
The required address details must include the following:
- Full name of the recipient
- Full address (including any apartment, suite, or unit numbers)
- City, state/province, and zip code
- Country
- Valid contact phone number
Important note: Please be advised that ZOREL LEATHER is not responsible for any delays, non-delivery, or additional charges resulting from incomplete, incorrect, or inaccessible address information provided by the customer. Any costs associated with reshipment or address correction will be the sole responsibility of the customer.
- Shipping costs and calculation
For fairness and accuracy, shipping costs are not included in the price displayed for the products you select. Shipping charges are calculated separately and will be added to your order total at checkout.
Factors that determine shipping costs
The final shipping cost is calculated dynamically based on the specific characteristics of your order and the delivery destination. The main factors that affect the cost are detailed in the table below:
Factor | Description | Impact on cost |
|---|---|---|
Volume (dimensional weight) | The physical dimensions (length, width, and height) of the packaged product. | Larger dimensions result in higher shipping costs. |
Weight (actual weight) | The total weight of the package, including the product and all packaging materials. | Heavier packages result in higher shipping costs. |
Destination | The geographic distance and delivery address area from the official carrier’s distribution center. | Greater distances or remote locations may result in higher costs. |
Our system uses real-time carrier rates to ensure you are shown the most accurate shipping charges before you complete your purchase.
- Order processing and delivery times
Order processing time
Order processing is the time we need to verify your order, perform quality checks, and prepare the package for shipment.
- Standard processing time: Orders are typically processed within [1] to [3] business days (excluding weekends and holidays) from the time the order is confirmed.
- You will receive a separate email confirmation of shipment, including tracking details, once your order has been shipped.
Estimated delivery time
Delivery time is the period from the time the order is shipped to the time it arrives at your doorstep.
- International shipments: Expected delivery is [6] to [12] business days after processing.
Please note: All delivery times are estimates provided by the shipping company and are not guaranteed. External factors such as customs procedures, severe weather conditions, or shipping company delays may affect the final delivery date.
- Order Tracking
Upon shipment, a tracking number will be provided in the shipping confirmation email. You can use this number to monitor the progress of your delivery directly on the website of the designated shipping company.
- International Shipping, Customs, and Fees
We are proud to ship our products to many international locations. However, international orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
- Customs and Duty Responsibility: These charges, which include VAT, are not included in the product price or shipping cost; therefore, the customer (the requester) is fully responsible for paying them upon receipt of the shipment or during customs clearance. We recommend that you contact your local customs office for detailed information on potential fees before placing your order.
- Customs delays: Customs clearance procedures may sometimes cause delays beyond our control.
- Contact Information
For any questions regarding your order or our shipping policy, please contact our customer service team:
- Email: customer@zorelleather.com
Last policy update: December 7, 2025